If you pay for a year of HelpYouFindMe and then cancel before the year is up, we make sure you aren't charged in the future. Your account will remain active for the remainder of the period you'd already paid for. Once your account becomes inactive it becomes subject to the data retention rules defined in our Cancellation policy.
Here are examples of refunds for HelpYouFindMe we'd grant:
We'll also consider giving credits for future cycles if something goes wrong on our side. For example, if we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'll issue a partial credit to your account.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. [Send us a note][email], tell us what's up, and we'll work with you to make sure you're happy.
[email]: mailto:firstname.lastname@example.org "email@example.com"